Cancellations, Refunds & Contact | Lactate Training

Start free, decide later

30 days of Pro free. No payment details needed.

Eligible new users get 30 days of Pro-level app features, without a card. You won't be automatically charged when the 30 days end. After your trial, choose Basic for £4.99/month, upgrade to Pro or Max, or stay on Free. There is no paid subscription to cancel during this free trial.

The external Claude/ChatGPT connection requires a paid Lactate Training plan and is not available as part of the free trial.

How do I cancel a paid subscription?

You can cancel anytime. In Lactate Training, open Settings → Manage subscription. If you subscribed through Apple or Google Play, cancel with the same store account used for the purchase. Deleting the app does not cancel a paid subscription.

Cancel before the next renewal if you don't want another charge. Cancellation typically stops future renewals rather than refunding past payments. If you can't find the subscription, check the Apple or Google account on your purchase receipt, or email us.

How do refunds work?

If something went wrong or you believe you've been charged incorrectly, please contact Barney. We'll help you work out what happened and where to make your request. Refund eligibility depends on the store, circumstances and applicable consumer rights.

Refunds aren't automatically guaranteed; Apple and Google evaluate requests according to their terms and applicable law. Nothing on this page limits your statutory consumer rights.

Analysis error? Don't lose an AI allowance.

If your session analysis shows an error, hit Refresh, then report the issue. A failed analysis does not count against your monthly AI report allowance.

For a report, tell us which session was affected, what happened and your device/app version. Don't share passwords. A completed analysis or a new successful report can use its normal allowance.

Contact Barney directly

Need help with a payment, account, an analysis error or anything else? Contact me directly.

For faster help, include the email linked to your Lactate Training account, device type, app version, and the date of any affected session. For billing issues, include the store and receipt/order reference, but never share card details or passwords.